Placing an Order

• How Do I Make an Order?
  • Find the item you like on any product page, add them to cart and checkout. That's it, it's easy!
• Where is My Confirmation Email?
  • IndiSwag automatically sends you a confirmation email about the details of your orders and the estimated delivery date. If you did not receive one, don't worry! You can try these instead:
    • Check the spam folder of your email account
    • Or, you may contact us so we can send you an email with your order history 
• What Materials are Your Products Made Of?
  • IndiSwag use handpicked best quality material for the apparel. Our collection is not just good to look at they even better when you try them on. That's super softness that ensures snug fit, minus the fading and shrinking. 
• Where is My Receipt?
  • Your invoice is sent to you via email, and will serve as your receipt when you make an order.
• What Type of Payment Do You Accept?
  • On Checkout, you may pay with your Credit Card, Debit Card or COD.
• What is Your Guarantee?
  • IndiSwag offers 100% Customer Satisfaction Guarantee on all its items to make sure that we deliver high quality products all the time. If the goods you receive are flawed otherwise, we offer our customers a 7-day guarantee where we will be sending in a replacement, free of charge. 
• Do You Offer Discount Vouchers or Coupons?
  • Please sign up and be included in our mailing list for you to be the first to know about super deals, discounts and other promotions. 
• Can I Send My Order as a Gift? 
  • ABSOLUTELY! Simply fill in the recipient's name and address in the shipping information field.
• What are your CARE INSTRUCTIONS? 
  • Most of our items can be machine washed in a light cold cycle.  We find they wash best when turned inside out first for both washer + dryer cycle. Certain items with tassels, rhinestones, lace, etc should be hand washed and laid flat to dry.  Also, knitted items should be hand washed as well.

Shipping, Delivery and Returns 

• Do You Offer Free Shipping?
  • We do for USA only, if you use our promo code FREESHIP3 at checkout (adds credit of $4.95 to your order). 
• What is your PROCESSING TIME? 
  • Orders will leave our warehouse within 7 days (normally much faster) of order.
• What are your SHIPPING TIMES? 
  • United States and Canada:
    • 1-4 weeks (normally much faster)
  • Other countries:
    • 2-4 weeks (normally much faster) 
• Where Will My Order Come From? 
  • Our fulfillment house is located in North America, some of our specialty items are located in other countries such as China.
• Will My Items Come In One Package? 
  • For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. (Please keep this in mind when receiving deliveries).
• How Do I Track My Order?
  • For orders within North America, we will be providing you with a unique USPS tracking number that you can use to track your shipment. You may enter tracking information in this portal: https://www.usps.com/shipping/trackandconfirm.htm
  • Please take note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact the courier directly: 
    • PHONE: 1-800-ASK-USPS (1-800-275-8777)
    • Hours of Operation: Monday-Friday 8 AM-8:30 PM ET, Saturday 8 AM-6 PM ET
• What is Your Refund Policy?
  • Ripe Mango is committed to making sure that each customer is happy with a purchase. Please contact us and we will be glad to make things right for you!
• What is Your Return Policy?
  • We don't want to give you more hassles. When there is a mistake on our part, we simply send you the right merchandise without asking you to return the wrong item you've received. You don't have to spend a dime and shipping is totally on us!
  • You may also ask for a Ripe Mango credit that you can use on your next purchase if you don't want us to send you a replacement. 

Issues

• Wrong Item Received
  • If you have received an order with the wrong size and/or design – please send us a photo of your order with your order ID and we will use these information to correct your order.
• Damaged Item and Low Quality Print
  • Please send us a photograph with your order ID and we will use these information to correct your order.
• Missing Orders
  • If you have not received all of your orders, please send us your order ID and the tracking number to help us locate your item. 
• Double Billing
  • If you ordered one item only and is double-billed, please send us your order ID for us to review and issue a refund.
• Unauthorized Charge
  • We advise you to contact your local bank for the unauthorized charges which may have been caused by fraud or identity theft. We will be giving you a full refund for this.
  • Please take note that if you have paid using a credit or debit card, the amount may take 30 days to appear on your statement. If you have paid with a bank account or a Paypal balance, the amount will be credited back immediately to your Paypal balance – showing the original amount and the currency used for the payment. In some cases, you may see a PENDING status which means that we have already issued the full refund and it will take 3-5 days for this to reflect on your Paypal account.
• Wrong Shipping Information (Recipient and/or Address)
  • Ripe Mango can still make the necessary correction/changes to the shipping address you have entered within 24 hours of placing your order.